I keep getting billed after canceling my subscription, what are my options to get a full refund?

LatinAmericanCupid operates under a strict refund policy, but you can secure a refund under specific conditions.

You qualify for a full refund if you requested the cancellation within 14 days of purchase without using premium messaging features, or if a documented platform outage prevented service delivery.

Submit a formal written refund claim to [email protected] immediately.

Your notice must state that you canceled prior to the renewal date, explicitly request a full reimbursement, and include your full name, registered email address, transaction date, and payment receipt.

If you purchased the subscription through Apple App Store or Google Play, submit your request directly through your app store account history rather than website support.

Store operators handle their own billing resolutions and issue refunds for unauthorized auto-renewals directly to your payment method.

When support denies a valid request or fails to respond, escalate the matter by submitting a complaint on Xolvie to seek wider attention.