Lastminute.com changed my flight without my consent — how can I claim compensation for extra expenses?

If Lastminute.com changed your flight without your permission and this cost you extra money, you can get your money back and get compensated by following these steps:

• Get proof of the change: keep your original flight ticket, the email or text message telling you about the change, and all receipts for any extra costs (like breakfast, hotel, or transportation).

• Go to the website and file a claim: Log on to lastminute.com, click on "My Bookings," pick out your trip, and then click on "Claim unauthorized change." Include all of your proof.

• Send an official email: Email [email protected] with your booking number, a list of the costs you had to pay because of the change, and a request for money damages, not just a refund on your ticket.

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