I requested a refund from last-minute.com more than two months ago, and they still provide me run-around. Every time I phone them, I receive the same pointless justification. They seem not even paying attention to what I am saying. Just robotic, boilerplate answers from customer service—no attempt to really evaluate the matter or offer a genuine solution. I have followed up for so long that it seems like a total waste. Other businesses handle returns within two weeks without making life miserable. To be honest, I regret handling lastminute.com. When other companies effectively manage things and really worry about keeping their clients pleased, why bother? This encounter has exceeded mere annoyance and disappointment.
I had to cancel a hotel reservation I made through Hotels.com about 2 hours later because I couldn't change my plans, and I quickly let the authorities know. At first, they said they couldn't process the refund, but after talking it out, they made it clear that they could help with the refund. It's ...
I booked a flight to Oman through Lastminute.com and even purchased insurance to ensure I could cancel if needed. However, when I canceled my ticket, I never received my full refund. I paid €1500, but they only refunded €229—where is the rest of my money? To make things worse, customer support is c...
Pegasus Airlines has been delaying my refund for over two months. Despite contacting them daily about the refund for my canceled ticket, I have yet to receive any resolution. They keep saying my request has been "prioritized," but this seems like a tactic to stall and avoid addressing the issue. It...
I made a hotel reservation through Hotels.com, but I realized I had booked the wrong room. I immediately contacted customer support to correct the issue. The representative assured me that the cancellation was processed, the hotel had approved the refund, and I would receive my money back within 7-1...
I rented a car through Greenmotion, but they wouldn't give it back to me because I didn't follow their rental rules. They also didn't give me a refund for my registration fee. I still haven't gotten my money back after two months. I've tried to get in touch with customer service more than once, but ...
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