The hotel booked through Lastminute.com didn’t match the description — how can I demand compensation?

If the hotel you bought through Lastminute.com didn't live up to what it said it would be, you can get a refund or compensation by following these steps:

• Get strong proof: take pictures and movies that show how the new description is different from the old one. Take pictures of the listing that offered certain services or conditions and save them along with the booking confirmation.

• Write a business email: Send an email to [email protected] with your ticket number, proof of the error, and a clear request for money back or compensation.

• Get written evidence from the hotel. Ask the hotel to give you proof that the room or services did not match what was booked. This will help your case.

❗ If this has happened to you, share your story on Xolvie so that other people can learn from it and avoid getting scammed.