I received the wrong tickets after booking on Lastminute.com and no one is responding to my messages — how can I resolve this?

If you think Lastminute.com sent you the wrong tickets and isn't answering your texts, here are some quick steps you can take to get a refund or a solution:

• Get clear proof: keep your original confirmation of the reservation, the wrong tickets you got, and copies of any messages that haven't been answered.

• Look for a solution online: Go to https://www.lastminute.com and log in. Click on "My Bookings," pick the trip, and then click on "Issues with my tickets." Take a picture of what you submitted.

• Email [email protected] and explain what went wrong. Include your booking number and any supporting papers.

• Ask for a fix right away: demand that they give you the right tickets for free or give you your money back in full.

❗ Had the same problem? Help other Xolvie users who are having trouble with ticketing errors from online travel companies by telling them how you fixed it.