I’ve read there are many problems with refunds on Lastminute.com — is it reliable to use this platform?

Many people book their vacations online through Lastminute.com, but the site has a mixed history when it comes to being reliable.

Many users make reservations without any problems, but others say they often have issues with getting refunds after cancelling, paying back loans on time, and getting in touch with customer service.

Here are some things to think about if you want to use the platform:

• Prices are usually fair, but there may be hidden costs or conditions that aren't clear, especially for packages or cheap trips.
• It can take weeks or even months to get your money back, even if the flight or hotel already gave it to you.
• Emails may not be answered right away because customer service is often busy.

If you choose to book:

Use a credit card to protect your payment even more.

Be sure to read the refund policy carefully.

To protect yourself in case of a disagreement, take a picture of each step.

This is the information we have, but if you have more insights from your experience, please share in the comments.