Lastminute.com canceled my flight and won’t refund the money, how can I get a refund?

If your flight was canceled by Lastminute.com and they won't give you your money back, you can get it back more quickly by taking these steps:

• Keep everything: the confirmation email for the reservation, the email for canceling it, and proof of payment are all things that you can use to back up your request.

• Go online to ask for the refund: Select the canceled flight under "My Bookings" on https://www.lastminute.com and then click on "Request refund to original payment method." Take a picture of what you are doing.

• For help, call customer service: Send an email to [email protected] describing your situation and including all the necessary paperwork.

• Use your European rights: Regulation (EC) No. 261/2004 says you can get a full return if the reservation is canceled without your permission. Include this rule in your claim.

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