I bought a hotel + flight package on lastminute.com and they changed the schedule without notifying me — how can I file a complaint?

If Lastminute.com changed the dates of your hotel and flight deal without telling you, here are some steps you can take to get your money back or get compensated:

• Keep all of your paperwork: keep your original travel confirmation, screenshots of the original plan, and any messages that show how things have changed since then.

• Fill out the page to make your claim: Click on "My Bookings" at https://www.lastminute.com, pick out the plan, and then click on "Claim schedule changes." Attach all the proof you need.

• Send an official email: email [email protected] with your booking number, a description of how the changes affected you, and a request for a refund of any amount, or free new flights.

❗ Share your story on Xolvie if you've had a similar problem. It could help other travelers make claims for changes that were made without their permission.