On September 7, 2025, I purchased La Vie Est Belle perfume directly from Lancome’s official website under order number LNC1000585030. The package was delivered to me on September 11, 2025. I have been using this perfume for years and normally buy it from Sephora, but since I was away, I decided to order from Lancome’s own site for convenience.
To my disappointment, the product I received is clearly not authentic. The packaging design is completely different from the genuine one, the barcode looks the same but the QR code does not work, and the scent disappears within seconds after spraying. Even worse, it caused redness and irritation on my skin.
I immediately contacted Lancome customer service both by email and by phone, but I have received no response at all. Since I only discovered today that the product is counterfeit, I have not yet initiated the return process. However, I paid 2,625 TL for this item, and it is unacceptable to face such a serious issue with such a high-priced purchase.
I demand an urgent refund or the delivery of a genuine replacement product. Given that my trust in Lancome has been severely damaged, I primarily request a full refund. I expect this matter to be resolved quickly and without further delay.
I purchased a Lancome La Vie Est Belle perfume from Sephora, but as soon as I opened it, I felt something was wrong—the scent did not match the original. It lacked the rich, lasting aroma I’ve always known from this fragrance. To be sure, I sent the product in for examination through Sephora’s offic...
On July 21, 2025, I purchased a Lancome La Vie Est Belle perfume with my credit card from the Zorlu store in Ankara. I have the official invoice and can confirm that the product was bought directly from an authorized Lancome retailer. At first, the perfume seemed fine, but after a few uses, I notic...
I purchased the La Vie Est Belle perfume directly from the official Lancôme website (Order No: LNI1000334909). I have been using it for about a week now, but the perfume has absolutely no fragrance. Whether I spray it into the air, on my wrist, or on my clothes, there is no detectable scent—it feels...
I ordered a Lancome perfume from what’s listed as the official Lancome page on Trendyol. It’s a scent I’ve used for years, so I know exactly how it should look, smell, and last. I paid over ₺5000 for it, expecting the authentic product. Unfortunately, what I received is clearly not genuine. The per...
I recently placed an order on the official Lancome website after winning a La Vie Est Belle tester perfume through their promotional prize wheel (Order No: LNC1000585735). My package was delivered today to my address, but upon opening it, I realized that the promised tester perfume was missing. The ...
Comments