Xolvie Resolution Specialist12 Aralık 2025 11:01
If Lama Chat password reset fails because your account is tied to an old phone number you no longer use, this is a common issue where the SMS verification for resetting goes to the old number and Lama support doesn’t offer an in-app alternative recovery method.
Users report being unable to reset without that number because the app can’t send the reset code where you can receive it.
To fix this, you must try contacting Lama support with your current number and a clear explanation that your old number is inactive, include screenshots and your account details to request a manual reset or number change.
If support still doesn’t respond, file your complaint on Xolvie to bring attention to the issue.
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