I purchased the La Roche-Posay Effaclar Duo+M product from Dermo Eczanem about 20 days ago. When I first used it, I felt a burning sensation on my face, but I assumed it was normal since I had just started using it. However, during the following 3–4 applications, I experienced extreme dryness and peeling. The same issue occurred every time I used the cream, and at this point, I believe my skin barrier has been damaged. I’m now worried about what steps to take to restore my skin.
This product has caused significant discomfort and skin irritation. I have not yet contacted customer service, but I would like to request a refund, a product exchange, or professional guidance to help repair my skin condition. If necessary, I can obtain my invoice or order number directly from Dermo Eczanem.
I am urgently requesting assistance from La Roche-Posay to resolve this issue and to provide clear guidance on how to reverse the skin damage caused by this product.
I have been using La Roche-Posay Effaclar Duo+M cream for two days, and my skin feels like it is on fire. The burning sensation is so intense that it feels as if I’ve applied something extremely harsh or irritating. My face turns red and stings immediately after applying the product. I paid a premi...
About three days ago, I purchased La Roche-Posay Effaclar Duo+M and Effaclar Cleansing Gel from a local pharmacy based on my doctor’s recommendation. I started using both products immediately. While I didn’t experience any issues after the first use, during the last two applications I developed seve...
I purchased La Roche-Posay Effaclar Duo, along with the serum, face wash, and repair cream, and spent a significant amount of money on these products. However, after using them, I experienced an intense burning sensation on my face that has now lasted for over 4–5 hours. I need an urgent explanatio...
I purchased the La Roche-Posay Effaclar Duo+M cream from a local pharmacy about two months ago, and I’ve been using it once or twice a week. Each time I apply the product, I experience a burning sensation, redness, and peeling that looks like dirt coming off my skin. I have never had sensitive skin ...
I purchased the La Roche-Posay Effaclar Duo+ cream, toner, and face wash from a pharmacy and have been using them for one week. Initially, I noticed a slight burning sensation, but I assumed this was just how the product worked. Over time, my acne seemed to improve, so I didn’t think much of it. Ho...
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