Last Saturday, I purchased a La Roche Posay Anthelios UVMune 400 SPF50+ sunscreen from Mimoza Pharmacy in Ulus, Ankara. When I used the product for the first time, I immediately noticed a very unpleasant odor. Concerned that the sunscreen might be spoiled, I first consulted the pharmacy. They redirected me to customer service, but instead of investigating the issue, customer service told me that the smell was “normal” and offered no real solution or assistance.
I have only used the sunscreen once, and I still have the purchase slip as proof. The packaging, expiration date, and external appearance all look fine, yet the smell is so bad that I cannot use the product on my skin. This makes me question its quality and safety, especially considering La Roche Posay is marketed as a premium skincare brand.
I feel let down by both the pharmacy and the company’s customer service. I paid for a product that I cannot use, and dismissing my concern as “normal” is unacceptable. I am requesting a full refund for this defective sunscreen and expect La Roche Posay to take customer complaints more seriously in the future.
I purchased the La Roche-Posay Anthelios UVMune 400 sunscreen about a month and a half ago from Irmak Pharmacy in Ankara and started using it for the first time last week. When I applied the product, it had a lotion-like consistency and gave off an extremely strong and unpleasant odor that immediate...
I purchased the La Roche-Posay Anthelios UVMune 400 sunscreen from a pharmacy in March 2025, expecting premium quality from a brand that charges well above average. Instead, I was met with a strong, unpleasant spicy odor that makes the product completely unusable. This isn’t a slight scent—it’s over...
On July 28, I purchased two bottles of La Roche Posay Anthelios UVMune 400 sunscreen from Hayat Pharmacy in İlkadım, Samsun. When I opened the products for the first time, I immediately noticed that something was wrong. Both bottles had a very unpleasant odor, and the creams were unusually yellow in...
On August 7, I purchased the La Roche-Posay Anthelios UVMune 400 sunscreen for approximately $22 (600 TL). I have been using it intermittently for about a month, and from the very first use, I noticed an extremely unpleasant odor. There are no visible issues with the packaging or the product itself ...
I experienced a serious health issue after using the La Roche-Posay Anthelios Uvmune 400 SPF 50+ sunscreen. I purchased the product on June 23, 2025, from what appeared to be the official La Roche-Posay store on Trendyol. In July, while on vacation in Antalya, I started using it. The next morning, ...
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