My Bank Card Was Not Delivered Even Though I Was at Home Waiting
I applied for a Ziraat Bank Bankomat Card to meet a need, and while waiting for my card, I received an SMS saying “the address was visited.” However, I had been at home since 2:00 p.m. and had not gone anywhere. Around 5:37 p.m., the system showed “address visited, recipient not found,” but no one actually came to my address. If they had, I would have been at the door waiting since I was expecting the card. This situation is unacceptable and shows poor service. Even if I had not been at home, I could have been called, and the card could have been delivered to me easily. That way, the delivery would have been completed smoothly, and I would have been able to meet my need.
Important NOTE: In order to provide you with fast and quality service, it is important that you provide your shipment tracking number/barcode number, which starts with 12/13 digits, in every notification of complaint. If you do not have it, you can obtain it from your sending organization. Hello, First of all, we wish you a good day. We are pleased to assist you with any matter you may need regarding your requests. In order to provide you with fast and quality service, you need to provide your shipment tracking number in your complaint notification. Since there is no tracking number in your complaint, the record could not be accessed. If you provide us with the 12/13 digit shipment number, your checks will be carried out and your shipment will be delivered if it is with us. If a call is necessary, our representative/agent will call you for a quick resolution of your delivery and complaint, and your issue will be resolved if they reach you. If you cannot be reached in a situation that requires a call, your shipment will be delivered to the current address. If you are unable to answer the phone, we kindly ask you to contact us and you will be responded to quickly. Best regards, Kuryenet Customer Service Fatma
