Konami MyClub Negative Balance and Refund Delayed

I deposited money into the Efootball app and used it to purchase an item. Since the product did not work as expected, I requested a refund. My refund request was approved, but instead of receiving my money back, my My Club balance dropped into negative values. To this day, the refund has not been cr...

I purchased in-game currency for Konami Efootball, but the amount never appeared in my game account. Despite the funds being deducted from my bank account, and having all the receipts to prove the purchase, the issue remains unresolved. I even sent all the necessary documentation via email, yet no s...

I requested a refund through Konami, but I still haven’t received my money — and now my account is showing a negative balance. This is completely unfair. Not only is the refund missing, but I’ve also been left in the red with no explanation. I shouldn’t have to chase down my own money or deal with a...

Dear Konami team, I’m requesting an urgent refund for a recent purchase I made in your game. I accidentally spent ₺180, and I’m absolutely not satisfied with what I received. I made the purchase by mistake and no longer want the content that was delivered. It doesn’t matter how long the refund proc...

Recently, I discovered that Konami removed 3100 MyClub virtual coins from my account, leaving it not only empty but also in the negative. I have no idea how this happened or how to resolve it. Despite raising this issue on several platforms, I have received no response or assistance. These coins we...