On September 12, 2025, I made payments totaling ₺1500 via credit card in the Efootball mobile app, but despite these transactions, I did not receive any high-level right back, left back, or center back (stp) players. This issue has persisted for about a week, and every time I spend money, the outcome is the same. The app did not display any error messages, and I have not yet contacted customer service. My account ID is a*-283. I expect Efootball to deliver the high-level defender players that should be provided in return for my payments. I kindly request this issue be resolved as soon as possible.
I made a 199₺ purchase in eFootball 2025 Mobile, but I did not receive the item. The amount was deducted from my account, and I have proof of the transaction with screenshots. I don't understand why the purchase wasn’t processed. Konami, please resolve this issue immediately. If this isn’t fixed, h...
I’ve been playing eFootball 2026 on my Android phone for a long time. However, despite making multiple payments every time a new Epic Player Pack is released, I never receive rare or special players. My friends, on the other hand, get these players easily — sometimes on their first try or after spen...
On November 20, I attempted to purchase e-football currency (in-game money) via an in-game store on my iPhone 13 using my bank card. I made a payment of 200 TL. During the transaction I received an error message and the purchase did not go through — however, the money was still withdrawn from my acc...
I am unable to access my old Efootball mobile account, which was registered under the email address c***********@gmail.com**. I had made approximately 500₺ worth of in-game purchases on this account. Today, when I tried to log in, even though I entered my email address correctly, the system repeated...
I bought 3550 eFootball coins for 735 Turkish lira. The money was gone from the card, but I did not receive any coins. Then, next, I tried to buy 200 coins, there were no problems there. But 3550 coins still haven’t arrived. Solve the problem KONAMI.
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