Efootball Purchases Did Not Provide High-Level Defenders Despite Payment

On September 12, 2025, I made payments totaling ₺1500 via credit card in the Efootball mobile app, but despite these transactions, I did not receive any high-level right back, left back, or center back (stp) players. This issue has persisted for about a week, and every time I spend money, the outcome is the same. The app did not display any error messages, and I have not yet contacted customer service. My account ID is a*-283. I expect Efootball to deliver the high-level defender players that should be provided in return for my payments. I kindly request this issue be resolved as soon as possible.