I purchased 3,250 coins worth ₺850 in Konami e-Football, and while the amount initially appeared in my account, it vanished after logging out and back in. I have repeatedly tried to resolve this, but the funds have not been restored, nor have I been able to initiate a refund successfully.
My email associated with the account is a********@gmail.com. Despite multiple attempts to contact support, I have received no assistance. This is extremely frustrating, and I need immediate help to either retrieve the coins or process a refund. A clear communication channel with customer service would be appreciated to resolve this issue promptly.
I purchased in-game currency for Konami Efootball, but the amount never appeared in my game account. Despite the funds being deducted from my bank account, and having all the receipts to prove the purchase, the issue remains unresolved. I even sent all the necessary documentation via email, yet no s...
I am unable to access my old Efootball mobile account, which was registered under the email address c***********@gmail.com**. I had made approximately 500₺ worth of in-game purchases on this account. Today, when I tried to log in, even though I entered my email address correctly, the system repeated...
Hello, about a week ago, I lost access to the email address linked to my eFootball Konami account, and because of that, I’ve been unable to complete the data transfer to a new device. No matter how many times I’ve tried, nothing has worked. I know my Konami user ID, but even with that information, ...
When I logged into my eFootball account, I noticed that 800 coins had disappeared from my balance without any action on my part. This issue occurred two days ago, and it’s the first time I’ve ever experienced something like this. I did not make any purchases, payments, or transfers, and there has be...
My Efootball account, linked to the email m*********@gmail.com**, was recently stolen. On social media, a user named “tks” contacted me and asked for some of my details. After I provided this information, my account was hacked, and I have not been able to log in since. When I reached out to Konami c...
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