I ordered a camping chair on 11.11.2024 from Koçtaş and was informed that the item would be ready for pickup within 3 to 6 business days. It is now the 16th day, and I have received no update. Despite repeatedly calling customer service, I have only been given the same excuse that the item is still being prepared for shipment. To make matters worse, I am unable to cancel my order either online or over the phone. Every time I speak to customer service, I am told that someone will contact me about the situation, but no one has reached out so far. This lack of communication and resolution is very frustrating and unacceptable.
On 14.11.2024, I ordered 2 camping chairs from Koçtaş. The next day, I received a message saying “Your order is ready”. However, when I went to your Torium Shopping Mall branch to pick up my order, one of your employees told me “These products are defective, that's why they are so cheap. Look, they ...
On September 11, I placed an order for a London 5-shelf bookcase (order code: 1077887769) on the Koçtaş website and paid ₺2,399 by credit card. Although the invoice for the product was issued on September 12, nearly a month has passed, and my bookcase has still not been delivered. I requested the or...
We placed our trust in the Koçtaş brand and made the decision to purchase a garden table and chair set on March 15, 2024. The set arrived, but unfortunately, the chairs were damaged. We returned them and asked for a refund. Despite multiple attempts to contact, the refund has not been processed. I p...
On May 27, 2024, I bought a 3-piece built-in appliance set from Koçtaş. The seller, Salvani Ankastre, mentioned that the product was shipped the next day and my payment was successfully processed. Unfortunately, I didn't receive an invoice from Koçtaş, and their app's links were not working properly...
On 18.07.2025, I purchased a 4-door wardrobe from Koçtaş (Order No: 1074671504). At the time of purchase, I was promised delivery on 08.08.2025. However, despite all this time passing, the product has still not been delivered to my address in Istanbul, and no explanation has been provided. I have co...
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