I purchased an e-book from Kobo on August 1, 2024, but the pages are completely blank—there’s no content at all. Despite multiple attempts to resolve this issue with customer service, the problem still persists. I either need the e-book to be properly loaded with content or a full refund for my purchase. It’s unacceptable that this issue hasn’t been resolved, and I’ve received no clear communication or solution. Kobo needs to address this problem immediately and keep me informed on the next steps to fix it.
I purchased an e-book from D&R and downloaded it through the Kobo app. However, when I try to open the book, it only says “loading,” and the pages never appear. Despite following the advice to reinstall the app and reload the book, the issue persists. I’ve contacted customer support multiple times, ...
I purchased an e-book from the Dr. Online website, which promised instant access after purchase. However, over an hour has passed, and I still cannot open or read the book. When I try to access the e-book on the Kobo app, it gets stuck on the "loading" screen after clicking "read." I’ve tried diffe...
I purchased an e-book from D&R, but it won’t open on the Kobo app. After reading about similar issues happening over time, it’s frustrating to see this problem still unresolved. If I can’t access the e-book immediately, what’s the point of buying one? I specifically chose an e-book for instant acces...
I purchased the eBook Kızılelma from the Rakuten Kobo website, but when I try to download it to my Rakuten Kobo mobile app and Kobo e-reader, I receive an error message stating that the book cannot be downloaded and I should contact Kobo customer support. However, I am unable to reach Kobo customer ...
I recently purchased 4 books from Rakuten Kobo, but only realized they were e-books after completing the payment. I immediately tried to cancel and request a refund for this mistake. However, there is no clear contact information on their website—no email or phone number for customer service. While ...
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