I ordered an item from Kıyafet Sepeti, and it arrived in terrible condition. The beads are falling off, the zipper is broken, and the lining is coming apart. When I first reached out, their customer service was responsive while making the sale, but now they are giving vague, unhelpful responses. I am unable to get proper support to resolve the issue. Since I can’t find a solution through their customer service, I am filing a complaint with Consumer Rights. If necessary, my lawyer will also get involved. This experience has been extremely frustrating, and I need this issue resolved immediately.
I ordered an abiye dress from Kıyafet Sepeti, but shortly after my purchase, the company informed me that they could not ship the product due to a problem with the item itself. I immediately requested a refund, and they claimed that the refund process had been initiated and would be completed within...
I'm very unhappy with Kıyafet Sepeti. I requested a size exchange for an item, and while they confirmed that the product had been received and that the new size would be sent, I've been receiving the runaround since July 23rd. They keep saying the exchange has been completed and a shipping code will...
I returned my items to Kıyafet Sepeti within the required time frame using the designated shipping company. However, I have received no update, no confirmation, and no refund. It has been completely silent on their end. I have emailed them multiple times and called their listed phone number countle...
On June 21, I made a purchase from the Kıyafet Sepeti website. A few days later, they informed me that there was an issue with the fabric and offered a ₺1,000 gift voucher to choose another model if I wished. Since I didn’t find any other model appealing, I requested a refund. They told me on June 2...
I ordered a dress from Kıyafet Sepeti, which was delivered to me on January 7. The next morning, less than 12 hours later, I returned the dress via courier. Despite this prompt action, Kıyafet Sepeti has not responded to my emails or phone calls regarding the refund. It feels like the company is de...
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