I previously purchased a ticket through Kiwi.com for a flight to the Philippines, but I was unable to use it because no changes were made despite my requests. As a result, my ticket, which cost approximately $156, was completely wasted. Even though I submitted my change requests on time and followed the process through the system, no solution was provided.
Through the same platform, I experienced a similar issue with another reservation (Booking ID: 761616284) that included my Denpasar–Tokyo and Osaka–Istanbul flights. Despite entering all my information correctly and submitting a request for changes, the requested modifications were never reflected in the system. Even though I followed all the steps properly, I received no results through the platform.
Although the delay in confirming the ticket was entirely caused by Kiwi.com, the ticket price increased during this waiting period, and I was asked to pay an additional $400. I do not accept being charged this price difference, as it was entirely due to the platform’s delay and outside of my control.
As a result of these two incidents, I have experienced both significant time loss and financial damage. Being affected in a similar way across two separate reservations raises serious concerns about the platform’s reliability. During my conversations with customer service, I was told to cancel my current reservation and purchase a new ticket at a much higher price. However, as they delayed the approval process, ticket prices continued to rise.
I request compensation for the damages I have suffered, including a refund of the approximately $156 ticket I could not use for my Philippines flight and the cancellation of the unjust $400 additional charge requested for my recent reservation. I also ask for a clear and satisfactory explanation regarding this process.
Using a return ticket I had previously purchased through Kiwi.com, I traveled from Davao to Manila on December 19, 2025. When I went to the airport check-in counter for my onward Manila–Muscat (Oman) flight, I was informed that my reservation could not be found in the system and that no such booking...
I purchased a flight ticket for the December 21 d7605 Istanbul–Kuala Lumpur flight in August, paying $232 in a single credit card charge. Due to a change in my travel plans, I submitted a cancellation request through Kiwi.com on October 3, approximately 2.5 months in advance. I received an email con...
I booked a flight from Istanbul to Denpasar (DPS), Indonesia, through Kiwi.com on May 28, 2025. The reservation number is 643369980, and the flight was scheduled for July 24, 2025. Just two days later, on May 30, I had to cancel the booking due to unforeseen circumstances. Despite canceling the tick...
I purchased flights through Kiwi.com for a multi-city trip from Kuala Lumpur to Tokyo, then Tokyo to Taiwan, and from Taiwan back to Kuala Lumpur, for a total of 2,321 ringgit. On February 26, Kiwi.com informed me that they could not honor the flights, cancelled my booking, and stated that they had...
On Sunday, January 18, 2026, I purchased a flight ticket from Antalya to Belgium for 1:45 PM. I bought the ticket through Kiwi.com for €117, my flight details were confirmed, and my reservation was approved. However, about two hours after completing the purchase, I received another email/message sta...
Comments