I can’t cancel my Keto Cycle subscription and charges keep coming, what should I do?

First, try canceling directly through your account on the Keto Cycle website by logging in and going to “Subscription” or “Billing” settings, then turning off auto-renewal before the next billing date.

If you subscribed via App Store, Google Play, or PayPal, you must cancel there instead, because deleting the app does not stop charges.

If you can’t cancel or the option doesn’t work, email their support at [email protected] or [email protected] with your account email, payment details, and a clear “cancel subscription” request.

Ask for written confirmation and follow up within 2–3 days if they don’t respond, since delays are common.

If charges keep coming despite your request, share your concerns or file a complaint on Xolvie to connect with others and find support.