Kenwood KMX750AW Stand Mixer Held in Repair Service for Three Months

My Kenwood KMX750AW kMix 5-liter stand mixer suddenly stopped working and was sent to authorized service under warranty on May 13th. Since that day—nearly three months ago—I have received no updates regarding my product, and it has still not been returned to me.

I have called the service center and relevant departments multiple times and exchanged messages, but each time the process was prolonged with the simple excuse that "spare parts are pending." While my messages are acknowledged, no concrete solution, clear timeline, or definitive answer is provided regarding my request; the issue is repeatedly brushed off with claims that "you will be contacted regarding your request."

Being unable to use my product for such an extended period has caused me significant distress. Continually extending the process under the pretext of spare parts without offering a clear resolution is unacceptable. Therefore, instead of being given indefinite timelines for the repair of my defective appliance, I demand that my Kenwood KMX750AW kMix stand mixer be replaced with a brand-new unit of equivalent specifications.