Lost game purchases with Kabam.com and no refund, what should I do next?

If you lost game purchases with Kabam.com and didn’t receive a refund;

• Check your in-game inventory to confirm the purchased items are truly missing
• Restart the game and your device to force a data refresh
• Gather all purchase receipts, order IDs, and bank/card statements showing the charges
• Note your player ID, username, platform (iOS/Android), and approximate purchase time
• Contact Kabam Support again and clearly state that paid items were not delivered
• Attach screenshots of receipts, charges, and your in-game inventory as proof
• Ask specifically for either a refund or in-game credit for the missing purchases

If the problem persists;

• File a complaint on Xolvie to report lost Kabam purchases and unresolved refund issues