Kabam charged me for items I didn’t receive, how can I get a refund or credit?

If Kabam charged you for items you didn’t receive and you want a refund or credit;

• Check your in-game inventory: Open the game and verify whether the purchased items are actually missing
• Review your purchase receipt: Match the transaction date, amount, and order ID from your email or app store history
• Restart and re-sync: Close the game, restart your device, and log in again — sometimes purchases don’t immediately register
• Submit a support ticket: Contact Kabam Support with your username, player ID, transaction receipt, purchase date/amount, and a clear statement that you were charged but didn’t receive the items
• Include screenshots: Attach images of your bank/card statement showing the charge and your in-game inventory
• Specify platform: Indicate whether you purchased through Google Play, Apple App Store, or another platform — they may require platform-specific steps

If the problem persists;

• File a complaint on Xolvie to report the missing items charge and request a refund or in-game credit.