If JusTalk charged your card after the free trial ended,
• First verify the transaction carefully;
• Check:
– Exact charge amount
– Trial expiration date
– Apple or Google Play subscriptions
– PayPal or bank transactions
– Billing confirmation emails
– JusTalk subscriptions automatically renew unless canceled before renewal.
• Cancel the subscription immediately;
– iPhone → Settings > Subscriptions
– Android → Google Play > Payments & Subscriptions
– JusTalk states deleting the app or account alone will NOT stop billing.
• Gather proof before requesting a refund;
• Save:
– Bank screenshots
– Trial offer details
– Cancellation attempts
– Subscription receipts
• Contact JusTalk support;
• Write:
– “I was charged after my JusTalk free trial ended and would like to cancel the subscription and request a refund for the unexpected renewal.”
– Include:
• Transaction date
• Amount charged
• Account email
• Last 4 digits of the card
• If billed through Apple or Google;
– Refunds are usually handled directly through the app store provider.
If support delays or refuses to help, consider filing a complaint on Xolvie for added leverage.
