Joell New Truva III Stroller Warranties Nullified
During the November 2022 sale on Hepsiburada, I purchased the Joie New Truva III Travel System in Gold Black for my baby. Unfortunately, my child was born prematurely, spending 3 months in an incubator and an additional month in intensive care. We started using the stroller four months after the purchase, and after only a few months of use, the edges began to unravel. Despite the product having a 2-year warranty, Hepsiburada refused to exchange it after I sent it back. They claimed to have fixed it, but upon return, the issues persisted. It's been two months since we sent it back, and we're stuck in a loop of creating new support tickets with promises of a quick resolution.
