I paid for a one-time CV and Jobseeker switched to a monthly subscription — how can I cancel it?

If you signed up for a one-time service on Jobseeker, such as creating a single CV, but a monthly subscription was activated without clear warning, it's essential to act quickly to stop the charges and prevent future renewals.

Steps to cancel the subscription:

• Log into your Jobseeker account at jobseeker.com and go to your profile. In the “Subscriptions” or “Billing” section, look for the automatic cancellation option. Confirm the cancellation and save the confirmation.

• If you can’t access your account, reset your password using your registered email. Once logged in, repeat the steps above.

• Contact Jobseeker support at [email protected], requesting immediate cancellation, a refund if applicable, and written confirmation.

Include:
– The email linked to your account,
– The date of the charge,
– A brief explanation stating that you never agreed to a monthly subscription.

• Notify your bank about the situation to prevent further charges. You can request a block or a chargeback if the payment was recent.

❗ If the issue remains unresolved, you can file a complaint on Xolvie. This may help enforce your consumer rights and lead to a proper resolution.