1
Ebru is completely dissatisfied with the result

My New Jeep Compass Locked Up After 1,100 Miles

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Ebru
May 22, 2024 3:07 pm
25

My 35-day-old Jeep Compass, with only 1,100 miles on it, locked up on the road while in 'P' (Park) position. Jeep towed the vehicle to their service center and claimed the battery was drained. They charged it for 8 hours and returned the car to me. Given that the vehicle is actively used and has only 1,100 miles on it, I believe the battery shouldn't be faulty and requested a replacement, but they refused. I'm very disappointed with how Jeep has handled this issue and the solution they've offered for a car that's only a month old.

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Progress

May 26, 2024 2:57 pm

My 1-month-old Jeep Compass with 1900 km has broken down twice. The first time, it was towed to the service center, where they said the battery was dead, charged it, and sent it back. They refused our request to replace the battery. Two days later, the vehicle broke down again and locked itself in the P position. It was towed to the service center again. A day later, they called and said they had detected oxidation in a fuse. What does oxidation mean in a 1-month-old car? The vehicle has been in the service center for 3 days, and no replacement vehicle was provided because they said they didn't have any. Jeep has caused us distress by selling a defective product.

May 22, 2024 3:57 pm (49 minutes after complaint)
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