JCEX lost part of my multi-item order, what proof do I need for a refund claim?

If JCEX lost part of a multi-item shipment, you need clear photos of the parcel as received, including the outer box, inner packaging, and all items that arrived, showing there was no resealing.

Photos of the shipping label and weight information are important to prove the package was lighter than expected.

You should also provide the original order invoice and packing list showing all items that were supposed to be included, along with screenshots from the seller confirming the full contents.

If available, add a delivery confirmation showing the parcel was received in damaged or incomplete condition.

Contact JCEX with your tracking number, photos, invoice, and a written statement explaining which items are missing, and submit the claim within their stated timeframe after delivery.

If JCEX does not respond, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.