Even though I didn't do anything to cause the problem, the customer service team said they wouldn't replace the product but would give me a 50% discount on the same product. I asked for the product to be taken back and replaced because I didn't think it was fair to have to pay for something that didn't work right. Unfortunately, my product is now being sent back to me, which means that the problem has not been fixed. This is not acceptable to me, so please send me a new product to make things right. I'm not happy with the customer service I got or the fact that they didn't want to replace the broken product. If the customer did not cause a problem, it should be the company's job to fix the problem and make sure the customer is happy. I wasn't happy with the 50% discount, and I don't think it's fair that a customer has to pay for a product that doesn't work right. The problem hasn't been fixed, and I don't think the company has done enough to make things right. I want a new product sent to me to make sure I'm happy as a customer.
Two days ago, my JBL 510BT headset broke in my bag for reasons I couldn’t understand. After reading complaints on this platform, I discovered that this is a common issue with the headset. Hoping for a repair, I sent it to the warranty service. Today, I received a message stating that they would not ...
I purchased a JBL 510BT headset, but the charging port burned the very first time I plugged it in. I sent it in for warranty service, but the technical team claimed it was a user error and only offered me a 35% discount on a new product. Reluctantly, I bought another unit, but the replacement has se...
I purchased JBL tune wireless headphones, and they threw out the silicone after only one month of use. I sent it to the Aztek technology service center via Vodafone during the warranty period, and they sent me a new product. However, after a month, every product that arrived caused the same issue. W...
Less than a month after I bought my JBL 510 BT headset from the Ordu/Fatsa D&R store, the button to turn it on and off got stuck and stopped working, so I couldn't turn it off. When I called JBL's customer service to tell them what was wrong, they said it was my fault and offered to fix it at my exp...
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