I run a code menu sales business through my website and have obtained virtual POS services from Iyzico. After starting sales, I realized that Iyzico was holding my funds and had not yet made the payment. A payment due on May 15, 2024, has still not been processed. When asked for certain documents and information, I provided what was requested, but they demanded more. As a software vendor, I find it concerning that Iyzico, aware of this situation, is now not responding to my emails. In software sales, customers may be required to sign agreements. I have the following questions: 1) Who will account for the 20% government VAT on the issued invoices that I cannot pay due to you? 2) You knew I was a digital menu and QR code menu vendor. How can you request signed documents from my customers? 3) How can you request the restaurant name and tax certificate from a customer who has not yet set up their restaurant? 4) Have you reviewed Law No. 6502 on Consumer Protection and relevant regulations? 5) According to this law, my responsibility ends after the service is sold. The customer can use the package as they wish, whether they set up a restaurant or not. You contradict yourself at the point where you mention suspicious transactions. There is no such situation visible in the visual at Panel 5. Why?
On 29.12.2025 at around 17:30, I added products to my cart on the Guess Official Online Store to make a purchase and was directed to the iyzico payment screen. Then, on 30.12.2025 at 20:43, I again placed an order and completed my payments through your website and mobile application. I made two sepa...
On November 5, I made a payment via Iyzico to take advantage of a Clinique promotion. The payment was processed late at night, but when I checked my Clinique account the next morning, the order was missing. Upon contacting customer service, I was told the order wasn’t created and that the payment wa...
A transaction amounting to ₺43,020.00 was processed on our e-commerce platform using Iyzico as the payment provider. Despite the fact that all required documents were provided and there was no legitimate reason for the chargeback, the dispute raised by the customer to their bank was approved. An off...
On January 17, 2024, I spotted an A101 discount ad on social media with unbelievably low prices. Excitedly, I placed an order using my Axcess card, and iyzico sent a password for secure transactions. However, each time I entered the password, it claimed an incorrect entry and sent a new one. This ha...
Through Iyzico, payments have been withdrawn from my account on behalf of BetterMe - Dancing without my knowledge or consent. I have never subscribed to this service, yet charges continue to be deducted. After noticing the unauthorized transaction, I checked my past statements and realized that simi...
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