I earned ₺200 in points from the İş Bankası Maximiles credit card fuel campaign, but I was unable to use these points within the specified timeframe and even at the gas station where I earned them. When I contacted İş Bankası customer service, they advised me to try different gas stations, assuring me that they could see the points.
Despite trying at 10 different stations across 7 different cities, I was unable to redeem these points at all. As a last resort, I closed my İş Bankası credit card account, even though I am a salary customer. I no longer trust İş Bankası.
With my İş Bank credit card and debit card, I earned ₺726 in points after making significant purchases, but for over a month I haven’t been able to use these points anywhere. I tried at supermarkets, gas stations, and other places, yet the points are not accepted during payments. My customer number ...
I got points from the İş Bankası and Petrol Ofisi campaign, but I haven't been able to use them yet. The points seemed like they were available in the mobile app, but the Petrol Ofisi station wouldn't accept them. I even showed them the app interface, but it didn't help. They informed me they couldn...
I informed İş Bankası customer service that I would close my card on the 7th of the month. The representative assured me that since I hadn't used the card for six months, no fee would be charged. They even added ₺500 MaxiPuan as a gesture of goodwill. However, the next day, I discovered that an annu...
I configured my credit card debt with İş Bankası and, soon after, cleared the whole balance in just a month. I was assured that my card would be reactivated once the payment was complete. Instead of reopening the card as they had promised, the bank chose to permanently close it. I feel confused and ...
Avoid forgetting your İş Bankası mobile password, as it can be difficult to reset. I tried biometric verification on my phone, but it did not work. I spoke with three separate customer support representatives, but none of them could successfully send me a new password. The last representative even d...
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