I bought foreign currency from İş Bankası with 1,620,000, but after deductions on gold and dollars, 120,000 ₺ was cut, leaving me with a total of 1,500,000. The deduction was significantly higher than the market rate, and I deeply regret my decision. I was not informed about such high deductions in advance, which makes this situation even more frustrating. When I checked exchange rates at other banks and financial institutions, I realized that the cut İş Bank applied was much larger than usual. Since I purchased foreign currency and gold through İş Bank, I did not expect such a large difference. I have always trusted İş Bank for financial transactions, but this experience has made me question that trust. After all, I am your customer, and I expect fair and transparent transactions.
On August 11, ₺60,000 was withdrawn from our İş Bank account without our knowledge or consent for a transaction linked to Booking.com. We never authorized this payment, and it was a complete surprise when we saw the deduction. I immediately emailed Booking.com to report the issue, but I have yet to ...
İş Bankası charged me interest without my knowledge or being informed. I am a teacher and became a salaried customer of İş Bankası about six months ago. When I decided to transfer my automatic bill payments to İş Bankası, I called customer service to set up the payment instructions. The representati...
My wife and I have been loyal customers of İş Bank for many years. However, in recent years, we have been forced to reconsider our relationship with the bank due to various commissions and fees deducted from our accounts. In particular, every three months, more than ₺500 is deducted from my investme...
İş Bankası closed my internet banking without any explanation, leaving me in a difficult situation while I was abroad. I haven't conducted any transactions that would warrant the closure of my account—there were no deposits or withdrawals made. When I reached out to customer service, rather than off...
I tried to withdraw ₺1500 from an İş Bankası ATM using my Ziraat Bank account. I was in a difficult situation and urgently needed cash. However, the ATM only dispensed ₺1000, charged an ₺18 transaction fee, and withheld ₺500. This is clearly a case of financial harm. I immediately took all necessary...
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