I purchased a brand-new Apple iPhone 13 in Starlight color from a reputable electronics shopping site. I was the one who opened the sealed box in front of the delivery courier and had a damage report prepared. Upon inspection, I noticed a manufacturing defect in the phone's back casing, where paint residue was visible from the inside. As stated earlier, the damage is clearly a manufacturing fault, not caused by shipping. I also filed a complaint with the electronics retailer. Encountering such an issue with a high-end phone manufacturer like Apple deeply disappointed me. I chose Apple because it is considered one of the most reliable and premium phone manufacturers. This experience has shaken my trust in the brand. If we can’t trust Apple, then who can we trust? I’ve purchased brand-new phones from other brands many times before, but I’ve never faced a situation like this. It is highly disheartening to encounter such a defect in a premium product like Apple. I would like to inform you that I will exercise all my legal rights regarding this matter.
On July 5, 2024, I purchased an iPhone 13, but I quickly noticed an issue with the earphone accessory—my voice does not transmit to the other party during calls. I reported the issue within the first month, and in August, the store where I purchased it sent the phone to Apple for warranty repair thr...
I sent my iPhone 13 to Apple for service, and they forwarded it to their repair center. Despite the device having no visible damage, they claimed that the microphone had physical damage. For the internal components to be damaged, the exterior should show signs of impact, such as cracks or dents, but...
I am writing to address the unacceptable situation regarding the brand-new Apple iPhone 13 I purchased from your store on October 18, 2025, and to demand an immediate full refund. Right out of the box, the device could not read the SIM card, which clearly qualifies it as a “defective good” under the...
I purchased an iPhone 13, and within just one month, it started having serious issues. The battery drains on its own, the phone won’t make calls or connect to the internet, and it overheats extremely fast. I contacted Apple customer service, but instead of providing real solutions, they just brushe...
About two months ago, the iPhone 13 I purchased was damaged due to moisture from being in my pocket. First, the front camera stopped working, and the next day the phone began turning on and off by itself. Two weeks ago, I went to Apple’s store where they said they would send the device to service an...
Comments