I'm feeling frustrated with Intimissimi because they are not crediting the points I earned from my purchases to my loyalty card. Even though the loyalty program's system should automatically allocate points, I am having to follow up and provide proof because the points are not being processed. Customer service claims there are no problems with their systems and can be unhelpful, almost robotic in their responses. I'm reaching out not because of the 10% discount the points would provide, but because this unacceptable attitude must change.
I made a purchase from Watsons on November 6, expecting reward points to be credited to my account. However, the points were never added. Despite checking the app daily, I was told, "The points were credited, but you didn’t see them," which feels dismissive and unprofessional. As a loyal customer, ...
On September 10, I placed an order through Intimissimi’s online store with an expected store pickup date of September 11. The next day, I received a notification that there was an issue with my order, and they were working on it. On September 12, I called customer service, hoping to switch to a stor...
Despite having a Sephora Black Card, for about a year now my points have not been automatically credited for any of my purchases, most of which I make at the Mersin Forum Mall store. At every purchase I provide my phone number at the cashier and pay by credit card, with amounts ranging from ₺479 to ...
For over a year, the points I earned from my Sephora purchases have not been added to my account. Despite numerous attempts to resolve this issue, it remains unresolved. I have sent multiple emails, filed a previous complaint here, and contacted customer service by phone at least four times. Emails...
I’ve made multiple fragrance and beauty product purchases at the Sephora İstinyePark İzmir branch, but none of those in-store transactions have been reflected as points on my Sephora account. Only the online purchases show up under my profile, which is incredibly frustrating as I frequently shop in ...
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