Brand Overview: Inno Supps
Inno Supps is an American health and sports nutrition company founded in 2019 and operated under The Clean Supps, LLC. Based in Henderson, Nevada, the brand focuses on delivering dietary supplements formulated with natural ingredients and free from artificial sweeteners, fillers, or harmful additives.
Contact Info
Customer Support Email: [email protected] (alternate: [email protected])
Official Phone Number: +1 (725) 255-2725
Industry and Operations
Inno Supps operates within the dietary supplements and sports nutrition industry. It conducts business primarily via a direct-to-consumer (D2C) e-commerce model, offering one-time purchases and recurring subscription delivery options. Its product catalog targets various fitness and lifestyle needs, including:
- Weight Management and Fat Burners: Popular items such as Night Shred and Inno Shred, formulated to support metabolism, sleep quality, and calorie burning.
- Digestive and Gut Health: Cleansing blends like Inno Cleanse, alongside synbiotics and probiotics designed to ease bloating and support digestion.
- Vitality and Hormone Balance: Wellness products like Inno Drive aimed at libido, vitality, and hormonal support for men and women.
- Sports Performance and Recovery: Plant and whey protein powders, pre-workouts, and workout recovery formulas.
User Sentiment
User sentiment regarding Inno Supps is notably divided. While the brand has established a broad customer base, feedback on consumer protection forums and review platforms highlights frequent frustrations regarding checkout tactics, billing, and restrictive return procedures.
- Aggressive Checkout Upsells: Customers frequently complain about aggressive post-click upsells and add-on pages during online checkout, often resulting in accidental multi-pack orders or unexpected charges.
- Inability to Cancel Orders: Many buyers report that orders cannot be canceled even shortly after placement, as the company states orders are automatically sent to fulfillment within minutes.
- Restrictive Return Policies: Users report dissatisfaction with the returns process, noting that customers must pay for return shipping, original shipping costs are non-refundable, and only unopened items are eligible.
- Delayed or Difficult Refunds: Complainants frequently cite delays in getting refunds processed for returned items or trial promotions, often requiring repeated follow-ups with customer support.
- Lack of Perceived Results or Side Effects: Some consumers state that supplements failed to produce advertised weight loss or energy benefits, with some reporting minor gastrointestinal discomfort.
Share Your Experience
If you’ve experienced issues with Inno Supps, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.