I opened a new account with İş Bankası and applied for a Blackcard. However, the card sent to me is not a Mastercard or Visa, but a Troy card. This card absolutely does not meet my needs. Despite repeatedly calling customer service to rectify the situation, no solution was provided. I waited for approximately 20 minutes on the number they directed me to for cancellation, but couldn't reach anyone. Customer service is not functioning, and my grievance is not being resolved. I did not request this card! The card I wanted was not sent, and they arbitrarily sent a different card. I demand İş Bankası to cancel this card, send me the correct card, and address the grievance I have experienced.
On December 27, 2024, my credit card statement showed a yearly fee of ₺365.38, plus a BSMV charge of ₺18.27. I reached out to İş Bankası customer service about getting a refund for the annual fee, similar to what I've done in past years with a MaxiPuan credit, but I was told that there hasn't been a...
First, I sent my details to the bank to become an ING Bank customer and as a result, I was sent a card. The card was sent as Troy, they made me go through a tedious process again to send the card with the Visa logo and re-applied. I had made a customer application before Eid to use Apple Pay during ...
My bank card sent by Halkbank has not been delivered to me for about a week, even though it was sent via Kurye Net. Despite receiving messages every day saying “it will be delivered today,” no delivery has been made. These constant false notifications have now made the process seem frivolous and moc...
I have been actively using the İş Bankası Maximiles Black card for an extended period, with an average monthly spending of ₺125,000. Despite this level of expenditure, I have not been able to benefit from the privileges supposedly offered by the card, nor have I seen any clear advantages in its usag...
İş Bankası refuses to cancel the credit card they made mandatory for a home loan. I was unable to take out the loan, but the credit card remained. At the time, they did not offer me a free credit card, and as soon as the six-month period ended, they charged me a membership fee. I do not accept this ...
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