ING Bank suspended ruble trading a long time ago; I went to the branch, but they couldn't do it since the center caused issues. After two visits, I tried again today and discovered that while the Central Bank exchange rate is 0.35 TL, it is 0.265 at ING Bank, resulting in a loss of approximately 10,000 TL due to the TL spread, and neither customer service nor the branch can solve the problem. ING Bank disgraced us with our money; they know how to advertise, but they have an extremely egoistic style. They stole my time, labor, and patience; I'm still coping with it!
Unfortunately, ING Bank, in collaboration with Teknosa, misleads people by charging excessive interest. During product sales, they promised that if I spent 2,000 TL in a given month, the installment amount would be reduced without interest. They did, however, charge me 1,500 TL in interest on my acc...
ING Bank is unbelievably frustrating. I had my number and account closed a while ago, and naturally, I expected my number to be removed from their system. Despite my request, the person handling the process didn’t delete my number, and now it’s still in the system. Last week, I took out a loan throu...
Ingbank does not care about its customers and holds their money during holidays without accruing interest. Do not trust them with your money. The bank is also unreachable. The week before the Bayram holiday, I opened an account and earned interest for four days. On Friday at 10 PM, I transferred mor...
Despite being a customer of ING for 15 to 20 years, I cannot reach their customer service. This clearly reflects the lack of respect they have for their customers and the significant decline in their service quality. Just a year ago, I could connect instantly, so what changed to lead to such an unfo...
On November 11, 2025, around noon, I noticed that I could no longer access my ING Bank digital banking account. I had received no prior warning, explanation, or notification. When I couldn’t log in, I called customer service and was told that I would no longer be able to use my account and had to vi...
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