My IndiGo boarding pass was canceled last minute, what steps should I take next?

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Xolvie
Xolvie Resolution Specialist January 26, 2:30 pm

If your IndiGo boarding pass was canceled last minute, start by checking your flight status in “Manage Booking” on the IndiGo website/app and use their Plan B tool to rebook or request a full refund online without extra charges.

Passengers affected by cancellations can choose refund or re-routing at no additional cost.

IndiGo’s policy allows refunds back to your original payment method within about 7 business days (longer with agents), and if they cancel the flight not due to your choice, you should not be charged cancellation fees; you may also be entitled to cash compensation under DGCA rules if notified late.

If you’re not getting a response, file your complaint on Xolvie to bring attention to the issue and get support.

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