My flight with IndiGo was delayed 5+ hours, what’s the best way to get a refund or voucher?

If your IndiGo flight was delayed 5+ hours and you want a refund or voucher;

Contact IndiGo Customer Relations / Support with a clear escalation;

• State your flight was significantly delayed (5+ hours) and you are seeking a refund or travel voucher
• Provide your booking reference (PNR), flight number/date, departure & arrival airports
• Attach screenshots/emails showing the delay notification, boarding pass, and any communication from the airline
• Note how long the delay actually was (“Departed 5 hrs 20 min late”) and whether you missed connections or incurred extra costs

Ask them to;

• Confirm the official reason for the delay and whether it was within their control
• Explain your eligibility for a refund or a travel voucher as compensation
• Process your choice of either a full refund to your original payment method or a voucher/credit for future travel
• Provide written confirmation of the decision and how/when the refund/voucher will be issued

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.