IKEA Delivered LAGKAPTEN Desk With Two Adils Legs Missing

On September 7, 2026, I purchased a LAGKAPTEN/Adils white 200×60 cm desk from IKEA under order number 120709267671216. My order was delivered to my address on Thursday, September 10, 2026. After checking the delivery, I noticed that only 3 of the 5 table legs that should have been included were provided. Two white 70 cm Adils table legs, product code 902.179.72, were missing.

I contacted IKEA’s customer service center 3–4 times to report the missing items and have the parts sent to me. During each call, I was told that my request had been escalated to the relevant department as a priority. However, the missing parts still have not been shipped, and I have not been given any clear information about when they will be sent.

I cannot safely assemble and use the desk I purchased because two of the legs are missing. Despite having to contact IKEA repeatedly about an incomplete delivery, the issue remains unresolved, and receiving the same responses each time is causing me significant inconvenience as a customer.

I request that the two missing Adils table legs be sent to my address urgently at no additional cost, that I be given a definite shipping date, and that the tracking information be provided to me. Instead of simply being told that my request is a priority, I now expect concrete action to be taken to resolve this issue and compensate me for the inconvenience I have experienced.