IKEA shows no respect for Turkish customers. Why switch to new web and mobile applications before they’re ready? Are we just a test bed? The application constantly logs you out, deleting the cart each time. It provides incorrect stock information during orders, forcing you to remove and reattempt after stock reappears an hour later. Even after successfully placing an order, items show as out of stock, tracking details are inaccurate, and the call center claims certain products aren’t available. If you question this, they scold you for digressing, yet the unavailable items still get delivered. Installation details, promised within 48 hours, never arrive, and when you call, they postpone it to the next week. IKEA blames all these issues on a system error and dismisses concerns without accountability. How much longer must we endure this torment and lose more time and money?
IKEA Turkey and Horoz Logistics Disaster! I ordered a product from IKEA Turkey online, and after it was shipped, I was notified by e-mail by IKEA. My products were given to a logistic company called Horoz Logistics. At the expected delivery date, I checked the cargo tracking link and it said the pro...
We purchased a wardrobe on the IKEA Turkey website on 08.07.2024. We also added an assembly service with the product by paying 1408 TL. We received an e-mail message on 11.07.2024 confirming that the installation will be done on 15.07.2024 and that the installation time will be notified via SMS 1 da...
IKEA works with non-professional transporters in Turkey. I received a message stating that the furniture I purchased from the IKEA Bayrampaşa store in Turkey would be delivered on October 3, 2023, between 15:00-18:00. Upon receiving this message, I took leave from work and started waiting for the fu...
We purchased a PAX corner wardrobe from the IKEA Ümraniye store on 01.08.2024, with the project, assembly, and delivery to be handled by IKEA. However, the person who designed it didn’t pay attention to the measurements, and we ended up buying a faulty product. When the product arrived for assembly,...
I purchased a Pax wardrobe from the IKEA Bayrampaşa store and had to return a component of it. I was informed that I could visit the store to process the return, as the item was originally purchased in-store. We completed the transportation form for the return and made the payment for transportation...
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