My Hyundai Kona EV's battery range dropped significantly; how can I request a replacement?

To whom it may concern, My name is Doğanay A***. I am writing this letter to you from Istanbul, Turkey. On October 15, 2024, I purchased a new IONIQ 5 PE Advance 125 kW 4x2 vehicle with license plate number 34 MFG 4** and chassis number KMHKN81B6RU306*** from a dealership. In June 2025, when the veh...

We have a Hyundai Bayon that’s just 7 months old with only 8,000 km. Due to a malfunction, the car wouldn’t start and had to be towed to the authorized Hyundai Coşkunlar service center in Çekmeköy. The issue turned out to be a faulty battery. The service center told us the battery was made by Yiğit ...

I purchased the updated Hyundai Ioniq 5 electric vehicle in November, trusting the claim of a 613 km city range. However, even with 100% charge, careful driving, and regenerative braking, the car only managed 307 km. At 80% charge, the range drops further to just 190–250 km. I’ve repeatedly reporte...

On September 24, 2024, my 2021 Hyundai Santa Fe Hybrid stopped working at a red light and wouldn’t move. The car was towed to an authorized service center, where I was told they would contact me with updates. Since I was traveling back to my hometown, I requested a replacement vehicle, but they refu...

On June 26, 2023, we experienced a traffic accident in Izmit with our Hyundai Kona Electric. The vehicle sustained minor damage, and within 2 hours, we dropped it off at the Hyundai Fertan authorized service center in Kocaeli Basiskele. What followed was a seemingly never-ending process involving ap...

I just got myself a shiny new Hyundai Kona Electric car. Over the past month, it's had three electrical issues. Every single time, the service department has claimed that the issue was due to the charging unit. But I've managed to charge other cars, including different brands and another Hyundai Ko...

On June 19, 2023, I took my Hyundai Kona Electric to Odak Authorized Service for a routine maintenance check. Additionally, my car had a warning light indicating an issue with the electrical system, which I reported to service advisor F. When I picked up my car later that evening, I immediately not...

I purchased a Hyundai Kona Electric on 22/08/2022, and as the weather started getting colder, I realized that the front cabin becomes unbearably cold, making it impossible to sit comfortably. I took my car to the Odak dealership, where the staff was attentive and helpful, but Hyundai Assan’s respon...

It would appear that I am not the first person to write about this topic. The business of purchasing and selling vehicles is currently the most lucrative opportunity available. In my opinion, it is up to individuals to bridge the gap that exists between different types of dealers. It's possible that...