Hyundai i20: Persistent Electronic System Issues and Service Center Problems
I purchased a brand new 0km 2023 model i20 car from Odak Istanbul dealer on October 4, 2023, and within 2 days of delivery, I encountered an issue related to the car's electronic system not allowing it to start. The car has been taken to the service center four times due to this problem. In addition, it required jump-starting by road assistance services 4-5 times using a temporary battery boost outside the service center. During the initial service center visit (a few days after the purchase), the battery was replaced, but the issue persisted. Subsequent visits to the service center involved charging the battery, yet the problem recurred. Despite discussions with Hyundai Assan customer representatives assuring follow-up on the issue, I haven't received a response for a refund or exchange for over two weeks. Furthermore, when calling the (0216) 571 63 63 number, the operator never answers. The car isn't suitable for proper use, as it requires daily start-ups for battery charging, which isn't feasible given my work commitments. I'm filing a complaint against Hyundai.
Dear Valued Customer, First of all, thank you very much for choosing Hyundai. Our goal is to turn your experience into satisfaction as soon as possible. A Customer Relations Representative from our Customer Relations Department will contact you regarding your application. You can convey any information, suggestions, thanks, documents, and solution requests related to our products and services to the Hyundai Authorized Dealer and Service you received service from, through the Customer Relations Managers working at Hyundai Plazas. If you would like to share your views and requests with the Hyundai General Directorate, you can reach our customer relations experts via the Hyundai Consultation Line between 08:00-18:00 on weekdays; outside of working hours and on weekends, you can leave a voice message on our consultation line. You will be contacted on the first business day following your voice message. You can also reach the Customer Relations Department through the Contact Form under the "Contact Us" Menu. We thank all our customers who share their views and suggestions with us for their trust in our brand. Hyundai Customer Relations
It's been about 3 weeks since I applied, and Hyundai doesn't care at all; this is unacceptable. No response has been made, so it will have to be resolved through the court.
There has still been no response.
If you are experiencing the same issue, you can contact me at [email protected] so we can discuss what legal actions we can take.
No response has been made yet; a formal notice has been sent.
