I recently purchased a new tablet, the Huawei MatePad 11.5. Subsequently, I acquired the Huawei M-Pencil 2nd generation, but it didn't come with a charger cable for the pencil case. I attached the pen to the tablet, but the tablet didn't respond at all. After some research, I contacted Huawei Customer Service and explained that my tablet and pen weren't compatible. Based on my findings, I mentioned that I should have received a charger cable with the pen, but it was missing. They informed me that I needed to buy a new pen from their website, and then they would send a new pen along with a charger cable. They clarified that they don't sell the charger cable separately. I've already purchased a pen, so I only require a charger cable. It's frustrating that Huawei won't provide a simple charger cable. I feel like a victim in this situation, and I'm seeking assistance. It's just a basic charger cable; come on, Huawei. A big brand like Huawei should be able to handle this.
I purchased the Huawei Matepad 11.5'' papermatte Edition + Keyboard - 8+256GB – Marmaris Package product from Huawei's official sales channels. During the purchase, I additionally purchased a pen that was stated to be offered as an option among the accessories recommended by the system. The images i...
The soft pen tip of the Matepad 11, which I purchased via pre-order, melted within its second month of use. I've been in contact with customer service for exactly three months. Recently, they requested 360 TL for just one pen tip. Despite the pen breaking in two months, customer service claimed it d...
As a user of the Huawei MatePad 2021, I recently received a hardware update that was specifically designed for the stylus. It arrived this morning. Unfortunately, my stylus has stopped working after the update. I tried contacting you through your official channels, but I haven't received any respons...
I reached out to Huawei's call center to address a minor concern I had with my Huawei Mate 10 Pro. I provided a detailed explanation of the issue I was experiencing. I was instructed to send it to their service center, so I entrusted it to the cargo. However, I was disappointed to learn from the cal...
I bought the Huawei Matepad 12 X tablet in December after it was advertised everywhere as "buy now without being affected by the new year increase." I paid ₺22,999, but now in January, despite the new year increase, the sales price has been reduced to ₺19,999. I feel deceived, as if I had waited jus...
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