The soft pen tip of the Matepad 11, which I purchased via pre-order, melted within its second month of use. I've been in contact with customer service for exactly three months. Recently, they requested 360 TL for just one pen tip. Despite the pen breaking in two months, customer service claimed it depends on usage. I've been using pen tablets for years, and this issue has never occurred with Samsung products. The frustrating part was the last customer representative suggesting I should have sent it for service, insinuating it was my fault. If you had directed me to the service earlier, why didn't you do so during our three months of email correspondence? This is the first time I've encountered such a ridiculous approach. Everyone should be aware that Huawei products may come with service-related challenges. Please refrain from responding to this email; I've spent three months emailing without any meaningful resolution.
On November 14, 2022, I purchased a Huawei MatePad 11 tablet directly from Huawei’s official online store. I was initially impressed by the screen quality and clarity, but in October-November 2024, the screen started freezing occasionally. I assumed it was a software issue or caused by an installed ...
I purchased the Huawei Matepad 11.5'' papermatte Edition + Keyboard - 8+256GB – Marmaris Package product from Huawei's official sales channels. During the purchase, I additionally purchased a pen that was stated to be offered as an option among the accessories recommended by the system. The images i...
I recently purchased a new tablet, the Huawei MatePad 11.5. Subsequently, I acquired the Huawei M-Pencil 2nd generation, but it didn't come with a charger cable for the pencil case. I attached the pen to the tablet, but the tablet didn't respond at all. After some research, I contacted Huawei Custom...
I bought the Huawei Matepad 12 X tablet in December after it was advertised everywhere as "buy now without being affected by the new year increase." I paid ₺22,999, but now in January, despite the new year increase, the sales price has been reduced to ₺19,999. I feel deceived, as if I had waited jus...
I bought a Huawei P50 Pocket phone from hepsiburada.com on June 22, 2023. The folding point of the screen became bent like a screen protector, and ink then leaked out, leaving only a straight line at the folding point. When I took the phone to the service center, they said I had broken it by misusin...
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