I reached out to Huawei's call center to address a minor concern I had with my Huawei Mate 10 Pro. I provided a detailed explanation of the issue I was experiencing. I was instructed to send it to their service center, so I entrusted it to the cargo. However, I was disappointed to learn from the call center that they sent it back without fixing the issue due to a small contact problem with the charging socket. They alleged that I did not give my approval for the repair, but in reality, it was not me who declined it. The technical service clarified that the issue was linked to the motherboard, which was confirmed by Huawei's call center. I kindly ask for a thorough review of the recorded conversations and the prompt retrieval and delivery of my device, which has unfortunately been missing for a week, to my home address.
Due to issues with the phone's camera and video recording, I sent my Huawei Mate 50 Pro to the official service. However, they simply restored it to factory defaults. The return shipment also harmed my otherwise undamaged phone. After realizing that numerous people had problems with Huawei's Fix Sma...
I bought a Mate 10 Pro from Huawei on June 11, 2018, and its service center has been unable to fix its screen since then. The company has a duty to supply me with parts and service for my device for at least the next five years. I've been waiting 44 days for them to ship me the motherboard for my ph...
On my Huawei P60 Pro model phone, I recently experienced problems with overheating during wireless charging and buzzing from the speaker while talking on the phone. For this reason, in consultation with customer representatives, I sent my device to the contracted cargo and service under warranty, in...
I sent in my Huawei Y9 Prime for repair after it developed a serious fault, and it ended up staying in service for nearly a month. When I called on Friday, I was told the device had been repaired and would be shipped on Monday. However, when I followed up on Monday, they suddenly claimed the necessa...
My headphones are the Huawei FreeBuds Pro (Gen1). (guaranteed) The headset's charging time, which is supposed to be close to 6 hours but is now only 2 hours, has decreased and in some cases, I do not get any bass sound from the headset. At a volume of more than 70%, one of them began to sizzle, so I...
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