I reached out to Huawei's call center to address a minor concern I had with my Huawei Mate 10 Pro. I provided a detailed explanation of the issue I was experiencing. I was instructed to send it to their service center, so I entrusted it to the cargo. However, I was disappointed to learn from the call center that they sent it back without fixing the issue due to a small contact problem with the charging socket. They alleged that I did not give my approval for the repair, but in reality, it was not me who declined it. The technical service clarified that the issue was linked to the motherboard, which was confirmed by Huawei's call center. I kindly ask for a thorough review of the recorded conversations and the prompt retrieval and delivery of my device, which has unfortunately been missing for a week, to my home address.
On my Huawei P60 Pro model phone, I recently experienced problems with overheating during wireless charging and buzzing from the speaker while talking on the phone. For this reason, in consultation with customer representatives, I sent my device to the contracted cargo and service under warranty, in...
I sent in my Huawei Y9 Prime for repair after it developed a serious fault, and it ended up staying in service for nearly a month. When I called on Friday, I was told the device had been repaired and would be shipped on Monday. However, when I followed up on Monday, they suddenly claimed the necessa...
I purchased a Huawei MateBook D 16 laptop and have been using it for about a year. In December 2024, I noticed cracks forming on the upper edges of the screen frame on both sides. Concerned whether this was a manufacturing defect, I contacted Huawei customer support and sent photos via email. They d...
I purchased a Huawei Mate 20 Pro in March 2019 and decided to replace its battery through Huawei’s official Battery Replacement Campaign on December 21, 2024. I sent my phone to an authorized service center (KVK Technical Service, İzmir) due to frequent shutdowns. After the battery replacement, the...
I sent my Huawei FreeBuds 4 headphones to the service center because the wireless charging feature wasn't working. Thankfully, the technician attended to it, researched, and provided feedback for each scenario. I learned that the headphones don't actually have wireless charging capability. Before se...
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