In February 2023, I purchased the Huawei Lipstick FreeBuds earbuds from Media Markt, and now the magnetic mechanism inside the charging case has detached. I returned the product to Media Markt for repair because it was still under warranty (it was only 5 months old). Surprisingly, after 10 days, I received an SMS from KVK claiming it was a user error and demanding a whopping 5800.8 TL for the repair of a 2999 TL product! Essentially, they are requesting the cost of two brand-new earbuds for a simple mechanism issue that occurred during normal usage. How can the act of opening and closing the case be considered a user error? It's obviously a manufacturing flaw! This strange situation has left me confused and frustrated. I demand that Huawei either repair the defective earbuds for free or replace them with a new pair. It is past time for them to accept responsibility and treat customers with dignity!
I bought Huawei FreeBuds 4 earbuds, and within a year, the sound in the left earbud started diminishing, even fading away completely. Despite not using it constantly, the device is still under warranty. When I contacted customer service, they claimed the earbuds were dirty. I assured them that I reg...
I purchased the Huawei FreeBuds 5 earbuds for 3600₺ in installments as an additional item on my Vodafone bill. When the product arrived, I eagerly took it out of the packaging and attempted to use it. However, despite my efforts, I couldn't get the earbuds to fit or stay in my ears. I reached out to...
I own FreeBuds Pro headphones, and I've had them for around three years. Recently, I noticed a potential battery issue, so I sent the device to your authorized service center for repair, expecting to pay a fee for the service. To my disbelief, the repair fee quoted by your authorized service center ...
my earphones crapped out after only six months. I went to the K Service Center in Izmir on May 13, 2023, to get my messed-up earphones checked out. ...
I recently bought a pair of Huawei FreeBuds from Media Markt, and I'm having trouble with the right earbud. I decided to install the All Life program for the earbuds, but the right side abruptly stopped working properly. The right earbud does not produce any sound and does not connect. To make matte...
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