I sent my Huawei device to the Genpa Etiler service center as directed by the brand due to a malfunction. However, despite five business days passing, the service center hadn't even looked at the device. When I contacted Huawei, they simply washed their hands of the issue, claiming they had no authority to intervene. Trying to communicate with Genpa is equally maddening; it's nearly impossible to get through to anyone over the phone. Using this brand becomes absurd in the face of such incompetence. I strongly advise against attempting to fix a Huawei device; the customer experience is a nightmare. I've never encountered such indifference and senseless consumer frustration before. Samsung resolves service issues on the same day and delivers, but with this brand, it seems impossible. Don't subject yourself to the hassle; steer clear of Huawei devices.
As of now, it has been 13 days and 9 business days, and there is still no solution. The service has not even opened and checked the device yet. Huawei customer service says their legal period is 20 business days and tells the customer to use their legal rights. Can a brand say this to its customer? I have never seen another brand with such poor service and indifferent attitude. They have truly shown their quality, being a Chinese product.
My experience with the authorized service provider, Genpa, has been nothing short of a nightmare since I purchased a Huawei device with a warranty. The service is costly, the call center agents are uninformed and unhelpful, and the entire process is fraught with confusion and frustration. When you b...
Last week, I visited the Huawei authorized service center in Istanbul/Ümraniye Canpark to take advantage of the battery replacement campaign. I handed over my phone for the battery replacement, and two days later, I picked it up with the new battery installed. However, in the evening, I noticed that...
I sent in my Huawei Y9 Prime for repair after it developed a serious fault, and it ended up staying in service for nearly a month. When I called on Friday, I was told the device had been repaired and would be shipped on Monday. However, when I followed up on Monday, they suddenly claimed the necessa...
I'm very dissatisfied with the Huawei wireless earbuds I bought from MediaMarkt. Despite twice sending them to the service center, I have yet to receive a satisfactory solution. The main problem is that they refuse to connect to my phone. The response from the service center has been frustrating, cl...
I bought a Huawei Watch 5 less than six months ago, and I already regret the purchase. The watch constantly disconnects from my phone if I move even just 5 meters away, and when I come back within range, it doesn’t reconnect automatically. I have to manually pair it again every single time — which d...
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