Customer Service Misleads Users of the Huawei Smart Scale 3

I spoke with a customer service representative before purchasing the Huawei Smart Scale 3. They assured me that the scale was Wi-Fi enabled and capable of measuring heart rate. I placed an order on Huawei's online store with their assistance. I reached out to confirm the product's features when it arrived, but after a long day of waiting, I received an evening email. A Huawei employee informed me, "These features are not available in this device." Now I must deal with the inconvenience of returning the product. It's disheartening to see my money and time being squandered because of misinformation. The disparity between what customer service promised and actual product capabilities is concerning. To avoid customer frustration and disappointment, Huawei should ensure that its representatives are well-informed. My personal experience emphasizes the significance of accurate information in the purchasing process.